Refund Policy

We want every piece to feel right when you open the box. If it does not, here is how we handle it.

30-day returns

You may request a return within 30 days of delivery. Items should be unworn and in their original packaging. Email [email protected] with your order number and a short note about what did not work for you.

Refunds

Once your return is received and checked, we refund the item value to your original payment method within 5–10 business days. Original shipping fees are non-refundable unless the return is our mistake.

Damaged or wrong items

If your piece arrives damaged, or you received something other than what you ordered, send us a photo within 7 days of delivery. We will send a replacement or a full refund — your choice, no need to ship anything back in most cases.

Non-returnable items

Earrings and other items worn in contact with the skin for hygiene reasons, if sealed packaging has been opened
Pet collars that have been worn
Gift cards

Order cancellation

Orders can be cancelled for a full refund any time before they ship. After shipping, please use the return process above.

Contact

Return and refund questions: [email protected].